How we hired our first customer advocate
In 2010 LessAccounting had grown to a size that we needed to hire a person to help with customer support. We’d never hired customer support before and didn’t know how
In 2010 LessAccounting had grown to a size that we needed to hire a person to help with customer support. We’d never hired customer support before and didn’t know how
The word “handbook” might bring back memories of a little book your high school issued that covered things like the student dress code and grade point averages. Or maybe you
In 2007, LessEverything was a Ruby on Rails consultancy, and we made our money primarily from building web apps for clients. Steve and I spent most of our days managing
What is Docracy.com? Docracy calls itself “the web’s only open collection of legal contracts and the best way to negotiate and sign documents online.” To be less vague, Docracy has thousands
In a previous article, we talked about some best practices of business proposals layout and structure, and how to lay them out correctly. This article is geared for small businesses and
If you like stories about foreign countries, first-time parenting and entpreneurship you’ll love this interview. I look at the websites of every new signup at LessAccounting, and I’m often amazed at
In a previous article, I talked about how to deal with unpaid/overdue invoices, but outstanding invoices are not technically late…yet. Outstanding invoices are unpaid but not quite late. As a business
In a previous articles, we learned how writing an effective business proposalstarts with setting a clear expectation for a client & how to avoid Common Proposal Mistakes. Let’s continue to dig into
As entrepreneurs it’s vital for you to take time off from your business. Working all day, all week is not sustainable. Here’s how Allan took an 18 day workcation to Costa
Building Brand Loyalty We live in a fast-moving world. We work in an industry that focuses on metrics, conversion, high-profit margins, automation, scaling and data. We struggle to connect with
We live in a fast-moving world. We work in an industry that focuses on metrics, conversion, high profit margins, automation, scaling and data. We struggle to connect with our customers
If you’re new to design, this article will teach you the basics of fonts. If you’re a full-time designer, you already know a lot of this stuff, but you may
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